I think you need to speak to Danny
The funny thing about blogging is that you have to be pretty honest. There’s nothing interesting in talking about oneself in the third person (see what I did there!), or glossing over some of the more dubious aspects of your personality. Unless you’re an objective reporter of facts – and it’s quite clear that I’m not – it’s my guess that people are not particularly interested in what I think unless I’m aware of, and happy to talk about, my often glaring, less than perfect, characteristics.
So here’s one for the melting pot: I am often completely incapable of dealing with criticism. I say ‘often’ because there is no denying that I have had moments when I can nod demurely, accept your point, and take it on the chin like a human being with a regular sized ego. More often than not however, my blood starts to boil, defensive platitudes come streaming out of my mouth, and I struggle to not say what I think immediately and save it for what I might think about 15 minutes down the line. I’ve heard it referred to as a brain-to-mouth filter and I don’t mean to make excuses but I think mine is missing.
I would like to clarify, for those of you who don’t know me, that I’m happy to put my hand up and admit that I’ve made a mistake; yet when I’ve poured my heart and soul into something and I believe in what I’ve done 150%, constructive criticism, no matter how well meant, does not go down very well, as those of you who have emailed me about the website will testify.
At this point you might be wondering why I’ve chosen to go into an industry where the customer is always right; and don’t think I haven’t wondered that very same thing myself. If I admit it (and I’m quite loathe to as I know how self-important and egotistical it sounds) I actually don’t believe that anyone will find anything to complain about at Little Leaf.
WOW – I really think that if I listen hard enough I can hear potential readers of this blog laughing a LOT. Yes, I am deluded. I know full well that out there, just around the corner, is a potential guest waiting to complain about something. They might not like breakfast, they might have an allergy to the washing powder we use, they might not like the room, or we may forget to put spare toilet paper in the en-suite on precisely the wrong day.
Yes, I’m sure there will be plenty of complaints and criticisms – no more so than in the pre-opening week (31st March – 4th April) where we will actually be asking people for their opinion. I foresee a period of uncomfortable, personal growth ahead.
Luckily, and I know this isn’t the first time I’ve said this, I have Danny: Danny who genuinely enjoys listening to other people’s opinions, never disregards an idea, and is ever the diplomat. Stubborn as an ox (I can’t allow him to come across as too much of a saint) I am still surprised by his innate ability to be nice to absolutely everybody, and have never heard him get defensive when confronted with a complaint or piece of ‘constructive’ criticism.
It’s pretty clear that I have a lot to learn when it comes to diplomacy; but until I’ve learnt that lesson I will be smiling, nodding, and suggesting that you need to speak to Danny.